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> Komtrax Brochure > Asset Management > Komtrax Web Application
> Komtrax FAQs > Value Proposition Estimate
» General Questions
  What is Komtrax?
  How does Komtrax work?
  Why use Komtrax?
  What additional features does Komtrax offer?
  How will Komtrax benefit Komatsu customers?
  How will Komtrax benefit Rental fleets?
  What if I sell the machine my Komtrax unit is on?
  Will there be new features in your next version of Komtrax?
» Theft and Vandalism Prevention
  How does Komtrax help prevent theft and vandalism?
  Will I be able to track my machine if it is underground, inside, etc.?
» Purchasing Komtrax
  Where can I purchase Komtrax?
  What does the Komtrax system cost?
  Is it worth the money to install these units on my machines?
  Do you have any rental or leasing programs for the Komtrax units?
» Technical Issues or Additional Information
  If I have additional questions or need more information, whom do I contact?
» General Questions
  What is Komtrax?
The Komatsu Komtrax system is a revolutionary new way to track equipment over the Internet.

The system utilizes rugged hardware and powerful management software designed especially for the construction industry. Distributors and their customers will know exactly where the machines are operating, when they're in use, how often, and for how long. You'll know in advance when service is due, and precisely where to go to perform it.
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How does Komtrax work?
GPS satellites provide positioning information to the Komtrax unit installed on the equipment in the field. The Komtrax unit then takes the GPS data and hour meter readings from that machine and transmits this information to a communication satellite where it is relayed to a ground station receiver. The ground station then transmits this data to the data center, which posts the GPS data and other machine information on a password protected Internet site. Customers access the information on the site through a standard Internet connection and browser software.
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What machines can Komtrax be installed on?
We have specific kits for most Komatsu machines and universal kits for all other makes and models, including other manufacturers.

How long after installation will I begin receiving data?
Within hours after installation of the terminal and registration of the machine on our web site, you should be able to locate your machine on our mapping system.

Can I access my Komtrax web site from home?
You can access the site from any Internet-ready computer anywhere in the world. The functions you can perform are dependent on your security level.

Can various security levels be established for the system?
There is a hierarchy of security levels which dictates the degree of access to certain information or functions. You will always have complete control over who can view location or information on all of your assets.

What if I want my customers or other companies to view my machine information?
Our new web site makes it extremely easy to share machine information while still controlling their access. You will always have complete control over access levels and who can view location or information on all of your assets.

The unit provides position once a day. What if I want to see my machine right now?
For a small charge you can request an update from the machine anytime you want.

What happens if the antenna breaks?
If the antenna breaks off, your machine will not be able to communicate with the satellite and an alarm will be sent to your Web page.

For additional information, see Repairing Units.

Can the Komtrax system hardware be removed and installed on another piece of equipment?
The core components of every Komtrax unit are the same. Therefore, the Komtrax system hardware can be removed from any piece of equipment and installed on another. If the new piece of equipment is different from the one the unit was originally installed on, you may need some additional hardware. We have specific kits for most Komatsu machines and universal kits for all other makes and models, including other manufacturers.

Do the individual units relay different information?
No, the only difference between the kits is the wiring harness and mounting hardware. Komtrax II will offer machine specific information and fault code readings on some new models.

How rugged is the Komtrax unit?
The Komtrax system has been tested extensively in working conditions around the world. The hardware components are built to withstand the harshest construction environments.
Why use Komtrax?
The information provided by the Komtrax system allows for more efficient management, scheduling and maintenance planning of equipment anywhere in the field.
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What additional features does Komtrax offer?
Komtrax is a field-tested, quality-engineered system, designed to provide years of reliable service under the toughest operating conditions. Additional features include:
  • Battery backup system for run-down protection.
  • Remote anti-theft measures which provide additional security for machines.
  • Komtrax equipment can be transferred to other machines.
  • Expanded monitoring of machine functions on Komtrax II.
  • Automatic wake-up function - keeps transmitting even when the machine's engine is not running.
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How will Komtrax benefit Komatsu customers?
Equipment outfitted with the Komtrax system may see an increase in resale value. A continually updated equipment operation history makes a very attractive feature when the time comes to sell. As the Komtrax system becomes the standard, customers will request used equipment with the hardware already in place. When maintenance or repairs are needed, the Komtrax system will not only facilitate service technicians in locating your equipment, but will arm them with the most current information available on that unit.
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How will Komtrax benefit Rental fleets?
For managing a rental fleet, Komtrax provides the critical information needed for day-to-day operations.
  • Monitor machine usage 24 hours a day, 7 days a week.
  • Verify compliance with rental terms for hours and location of operation.
  • Schedule rentals, pick-ups, and deliveries of equipment more efficiently.
  • Ensure vital maintenance is performed when needed.
With worldwide GPS coverage, machines that are lost or stolen can quickly be located, making recovery much easier, saving your equipment and your time. The Komtrax system also contains a remote engine lock feature that prohibits the engine from starting. This can also protect you against theft and vandalism.
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What if I sell the machine my Komtrax unit is on?
You can either sell the unit with the machine and we will transfer the terminal to the new customer's account or you can remove the terminal and install it on another machine.

Equipment outfitted with the Komtrax system may see an increase in resale value. A continually updated equipment operation history makes a very attractive feature when the time comes to sell. As the Komtrax system becomes the standard, customers will request used equipment with the hardware already in place.
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Will there be new features in your next version of Komtrax?
Expanded telemetry from the Komtrax II unit will transmit important system readings, including engine load maps, fuel levels, oil pressure, battery voltage, operation parameters and more. Fault code monitoring will allow remote diagnosis of the equipment, allowing your service technicians and Komatsu Distributors to collect critical information (such as what parts or specialized tools to bring) prior to performing any repairs.
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» Theft and Vandalism Prevention
  How does Komtrax help prevent theft and vandalism?
With worldwide GPS coverage, machines that are lost or stolen can quickly be located, making recovery much easier, saving your equipment and your time. The Komtrax system also contains a remote engine lock feature that prohibits the engine from starting. This will protect you against theft and vandalism.
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Will I be able to track my machine if it is underground, inside, etc.?
No, in order for the satellite to communicate with the Komtrax terminal, the terminal must have a view of the sky. However, future versions of Komtrax will be able to track a machine indoors or underground.
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» Purchasing Komtrax
  Where can I purchase Komtrax?
The Komtrax system is available from your local Komatsu Distributor.
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What does the Komtrax system cost?
Please contact your local Komatsu Distributor for pricing.
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Is it worth the money to install these units on my machines?
It is worth the investment if you value accuracy, efficiency, profitability and simplicity. Komtrax is the best and easiest way to ensure that your machines are being put to proper use and that minor or preventative maintenance checks are done on time.
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Do you have any rental or leasing programs for the Komtrax units?
Contact your local Komatsu Distributor for information on purchase plans and leasing options.
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» Technical Issues or Additional Information
  If I have additional questions or need more information, whom do I contact?
Contact your local Komatsu Distributor.
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